What is a phone extension?

A phone extension is a supplementary number that routes calls to a specific individual or department within an organization's telephone system. Think of it as a direct line within a larger phone network.

• Purpose: The primary purpose is to streamline communication. Instead of a single receptionist handling all calls, a caller can dial an extension to reach the desired person or department directly. This improves efficiency and reduces wait times. Learn more about the purpose of phone extensions: Purpose

• Functionality: Functionally, an extension is part of a larger Private Branch Exchange (PBX) or Voice over Internet Protocol (VoIP) system. When a caller dials the main number, they might be prompted to enter an extension. The PBX/VoIP system then routes the call to the designated phone. Discover the functionality of extensions: Functionality

• Benefits: Common benefits include cost savings (compared to having individual phone lines for each person), improved call management, and the ability to easily transfer calls between extensions. Get detailed information about the benefits: Benefits

• Types: Extensions can be physical phones on a desk, softphones on a computer, or even mobile phones integrated into the system. Explore the different types of phone extensions: Types

• Management: Managing extensions usually involves assigning them to users, configuring voicemail settings, and setting up call routing rules. Learn how to manage phone extensions efficiently: Management